Infomation
US company Drew and GUOMAT cooperation process
US company Drew and GUOMAT cooperation process
Thank you very much for the collaboration between GOMAT and Drew, the US customer, with 500 Pieces G3013 air spring orders. But the process of cooperation between us is very tortuous, we all know, the US customer demand for product quality is very high, the strict degree we to need to say too much. We have confidence in the quality of our products.
First of all, we provided three samples of the customer, the customer received the sample after the measurement, we found that the previous sample with his request is different. The customer gave us the details of the differences out of the list. As a sales I have some questions can not answer, but our production department engineers have given a detailed answer.
In the customer before the order has been sent to more than ten pages of the factory agreement, a detailed view of the customer's factory agreement to spend half a day's time. After the agreement was signed, the US customer sent the product specifications and detailed product details, after several exchanges, the customer finally believe that we can according to his request to produce products. Then we signed a cooperation contract.
US customers remitted the prepaid to our factory and we started to produce prenatal samples of pre-production pre-production that meet customer requirements.
Our production department produces three pre-production samples that meet the customer's requirements and send it to the US to confirm the customer. Customers have not yet received samples ready to come to our factory inspection, due to time problems, customers later did not come to the factory inspection. After returning to the United States after testing the sample, the sample is in line with customer requirements, confirmed to mass production of 500 orders.
Our production department began mass production of this product. As time is very urgent, according to the previous production cycle we simply can not complete the number of 500. This trouble trouble again, the customer anxious to the goods, we can also do not rush work. The customer asked us to first send 200 air to him, and the rest of the sea. Air freight of course, we need to factory out, this customer is very expensive ah! After several consultations, the customer still asked us to air freight. In desperation, we had to agree to the customer's request.
Sally watched the factory and finished the goods, the actual situation to inform the US customers, the US customers found that our pressure ring plating color Zinc color than the previous sample color to be deep, there are pressure ring in the buckle when some bending deformation, and the other is to meet the requirements. However, the last US customers still rejected the goods. In fact, this shipment in the use of no impact.
US customer requirements either improve or meet his requirements, or return his prepayment. This list is here with a dilemma. Finally reluctantly or communicate with our production department, re-plating zinc (galvanized zinc is difficult to ensure that each time the color depth is consistent, so with the customer after the decision to contact the white zinc) of the pressure ring and withholding Pay attention to the intensity.
Finally, the goods produced well, and often tested, in line with all the requirements of customers, and American customers made the payment finally , the goods shipped away.
This customer makes us really very time-consuming and laborious, but he also made us a lot of progress. We are also constantly working to improve our products to ensure that the requirements of the symbolic customer, even if it is a very small problem.